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LIABILITY DISCLAIMER

The information, software, products, and services published on this website may include inaccuracies or typographical errors. Sunland RV Resorts and/or its affiliates and suppliers make no representations about the suitability of the information, products, software, and services contained on this website. The information contained on this website is provided “as is” without warranty of any kind. Sunland RV Resorts and/or its affiliates and suppliers hereby disclaim all warranties with regard to this information, software, products, and services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Sunland RV Resorts and/or its affiliates and suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with any delay in using or inability to use this website, or for any information, software, products, or services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Sunland RV Resorts and/or its affiliates and suppliers have been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. Reservations based on inaccurate information are subject to cancellation at our discretion.

DIGITAL MILLENNIUM COPYRIGHT ACT (“DMCA”) NOTICE

If you believe any material available via this website infringes a copyright you own or control, you may file a notification of such infringement with our Designated Agent as set forth below:

Sunland RV Resorts
Attention: Legal
PO Box 9025 La Jolla, CA 92038
webmaster@sunlandrvresorts.com

Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Please note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

If a notice of copyright infringement has been filed against material posted by you on the website or social media, you may make a counter-notification with our Designated Agent listed above, provided that such counter-notification complies with the requirements of 17 U.S.C. §512(g)(3). If we receive a valid counter-notification, it may reinstate the removed or disabled material in accordance with the DMCA.

PRIVACY POLICY

This Privacy Policy was last updated on June 5, 2017.

Sunland RV Resorts (hereinafter “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy explains how your personal information will be treated as you access our various websites, e-mails, social media or mobile applications (hereinafter “our sites”). We also explain the options you have in relation to your personal data.

Collection of Your Personal Information

We collect a range of data about you and the examples we provide here are illustrative rather than a complete list of our practices. We may collect the personal data and non-personal data we need to process your reservation requests and to provide the services you request from us and for our operational and marketing uses in connection with such services, which may include:

  • personal information such as names, addresses and contact details including telephone and mobile number, and email addresses
  • marketing preferences such as the type of marketing materials you wish to receive and the method of their delivery
  • other information you provide directly to us such as your feedback, your personal preferences, troubleshooting, and other communications with you

We collect personal data directly from you in connection with a reservation. We also collect personal data about you through several other sources, which may include:

  • conversations with our team members
  • completion of registrations, requests, or applications for our products or services
  • communication with us directly (by email, telephone, direct mail, or any other means)
  • interaction with us during trade shows and special events
  • your computer’s web browser
  • other companies that have business relationships with us
  • our site(s)

Purpose of Collection of Your Personal Information

The primary goal of our sites in collecting personal information is to provide you with a customized and optimized experience and to assist you in communications and completing transactions with us.

If we are unable to collect customer information:

  • we may be unable to provide products or services to you to the requested standard or at all
  • we may be unable to communicate with you to provide information about products and services that you have purchased from us or our clients, or may intend to purchase in the future
  • your experience when interacting with us may be delayed or not as efficient as you may expect

Cookies

Several features of our sites require that you accept cookies in order to work properly. A “cookie” is a set of data sent to your computer or mobile device by a web server that enables the server to recognize your computer or mobile device. As part of offering and providing customizable and personalized services, our sites may use cookies to store and sometimes track information about you.

We use cookies in order to optimize our marketing efforts as well as those of other third parties, with regard to advertising. These cookies may be shared with third parties such as advertising and social media networks, or other companies, in order for these entities to be able to yield more efficient use of available advertising inventory. For these purposes, the cookies are usually placed by the advertising networks and other media properties we work with. This functionality enables these entities to remember that you have visited our sites, and this information is then shared with third parties such as advertisers and data processing and targeting companies.

Cookies are also placed by other third parties, such as companies that track, measure and analyze various aspects of our website activity in order to help us customize and improve the website experience for visitors to our sites, and to provide other third parties with information about visitors to our sites to help optimize their marketing efforts.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services of our sites that require registration in order to participate. Our sites may also collect IP addresses which can be used to correlate a cookie with your specific computer or device.

You can opt out of our advertising service provider(s) and other companies tracking cookies by visiting the Digital Advertising Alliance currently located at: http://www.aboutads.info/choices/ or the NAI currently located at: http://www.networkadvertising.org/choices/.

How We Hold Your Personal Information

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we may retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

If you provide information to us in hard copy (paper), this information may be retained in our files and a copy may be made to our electronic files.

Security

As you may be aware, there is no completely secure method of transmitting or storing data. We use industry standard security measures to safeguard and protect your information. This includes taking reasonable safeguards to protect your personal data from misuse, loss, unauthorized access, modification or disclosure.

We try to strike a balance between the security of your personal data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative. For example, but not limitation, we may send you an e-mail or text message in an unencrypted form because many of our customers are unable to access encrypted (coded) e-mails or messages. This means that our message if misrouted or intercepted, could be read more easily than encrypted messages. For this reason, please do not include confidential information, such as your credit card number or account passwords, in any e-mail or text message you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public.

Uses and Disclosures of Your Personal Information

Your personal data will not be used in a way that is incompatible with the purpose for which it was collected or as authorized by you. We may share information about you with our affiliates in order to better serve you and to offer you worthwhile products and services.

By providing your personal data to us you consent to our use and disclosure of your personal data for the purposes listed in this Privacy Policy, which may include disclosure of your data outside your country of residence.

Your personal information may be used and/or disclosed in connection with any purpose related to any of the following:

  1. Operational Uses and Disclosures

The examples provided below are illustrative and not a complete list of our practices. To the extent reasonably necessary to fulfill our obligations to you we will share your personal data (including personal contact information about you) among our employees, contractors, service providers and other third parties with whom we have commercial relationships, including:

  • to process and/or confirm your transactions
  • to provide you with the services you have requested
  • to provide you with customer assistance, including, but not limited to, assistance after you have initiated but not completed a reservation
  • for customer satisfaction and market research purposes and to otherwise help us improve our services
  • for legal-related purposes (if necessary), including, but not limited to, disclosures in connection with a lawsuit or legal investigation, court order, governmental inquiry, enforcement of legal rights (e.g., contract terms, intellectual property rights, etc.), fraud investigation, safety issue, or other similar matter

 

  1. Direct Marketing Uses and Disclosures

We may send you direct marketing communications and information about products and services offered. We may aggregate your personal data and use it to develop marketing programs and service offerings that we believe may be of interest to you. We may send these to you by email, by text message or by mail. We may also share your personal data with our licensees, affiliates and business partners for their direct marketing communications. We will not charge you for such calls or texts. Your mobile service provider will charge you according to the applicable plan to which you subscribe.

Your personal data may be used for the above marketing purposes, although you can choose to limit or restrict our mailings and our share of your data for these uses by following the instructions below:

You may opt out of receiving marketing communications from us and our business partners at any time by responding via the channel in which you received the marketing communication, or by contacting us. We will not share your personal information with other companies for their marketing use unless you actively consent to such sharing. However, denying consent to information sharing may not prohibit sharing for non-marketing and operational purposes such as customer service or assisting with your requested services.

You can unsubscribe from emails from us by clicking the ‘unsubscribe’ link on the footer of the email communication you have received.

Although we aim to process your choices promptly, you may still receive marketing communications prepared before we received your request to unsubscribe. If you choose not to receive marketing messages from us, you may not be able to receive certain benefits, such as promotions.

We may also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options including how to opt out of receiving these tailored advertisements, please visit the Network Advertising Initiative’s (“NAI’s”) consumer opt-out page, currently located at: http://www.networkadvertising.org/choices/.

We are permitted by law to share all the information we collect, as described above: (1) with companies that perform marketing services on our behalf, and (2) with other nonaffiliated third parties such as third parties that assist us with processing or collecting payments on your account. Please be advised that the preferences you express as described below will not apply to the sharing of information with these third parties.

Unless you request otherwise, we may share all the information we collect, as described above, with additional types of nonaffiliated third parties, such as firms that offer products and services of interest to our customers.

If you do not wish to receive such emails, mailings or telephone calls, you may request that we not share nonpublic personal information about you with nonaffiliated third parties by email to nomarket@sunlandrvresorts.com. We will implement your request within a reasonable time after we receive it.

Internet Transmission

No data transmission over the Internet can be guaranteed to be secure. While we will endeavor to protect your information, it cannot guarantee the security of any information any person may transmit when they access its website.

Children’s Guidelines

You must be at least 18 years old to have our permission to use this website. It is our policy to not knowingly collect, use, or disclose personally identifiable information about visitors who are under 18 years of age.

Use of Our Images

All images and/or pictures of properties featured on our Sites are our property, and any unauthorized reproduction, appropriation, or distribution of the aforementioned images and/or pictures is prohibited.

Uploading Your Own Content

If you upload your own content to our sites or via social media, such as comments, reviews, photos, or videos of your stay at one of our properties, you should note that this content will be accessible by the public at large, and not just by us. Therefore, you should never upload any content that you do not want others to have access to. It is also important that you only upload content that is not identifiable to you personally, such as your email or postal addresses, phone number, names of your children, etc. You should not upload photos of videos that include people that you do not know and/or have their permission to use.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time. If we do so, the amended Privacy Policy will take effect when we post it on the applicable website(s). Whenever we make a change, we will amend the “last updated” date in the first paragraph of this Privacy Policy section. If any changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

Updating Your Information

You may update your information at any time via the Contact tab on our website, Update Your Details.

You may update your information at any time by contacting our team at nomarket@sunlandrvresorts.com We will implement your request within a reasonable time after we receive it.

To protect your privacy and the security of your personal data, we may ask you to verify your identity before granting you access or making changes to the data we store about you.

Notice of Information-Sharing Disclosure

You have the right to request a disclosure from Sunland RV Resorts regarding how it shares personal information with other businesses for direct marketing purposes. To request an Information-Sharing Disclosure, please email webmaster@sunlandrvresorts.com with the subject line “California Information-Sharing Disclosure.” Sunland RV Resorts will provide, within 30 days of the receipt of the request and at no cost, the Information-Sharing Disclosure to the requesting email address. Sunland RV Resorts will only provide one Information-Sharing Disclosure each calendar year.

Contact Us

If you feel your privacy has been breached or if you have questions about our collection, use or disclosure of your personal data, please contact us by either:

Sunland RV Resorts
Attention: Legal
PO Box 9025 La Jolla, CA 92038

We will respond to you by email or telephone.

 

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